Refund Policy

Last updated: September 2026

At Aromatica Coffee Co, we take pride in the quality of every bag we ship. If something isn't right, we want to make it right.

Our Quality Guarantee

Because coffee is a perishable, consumable product, we are unable to accept returns on opened bags. However, if your order arrives damaged, defective, or incorrect, we will replace it at no cost to you.

To be eligible for a replacement, please contact us within 7 days of receiving your order. We may ask for a photo of the product and packaging to process your request quickly.

Eligible Issues

  • Item arrived damaged or defective
  • Wrong item shipped
  • Package lost in transit (after carrier investigation)

Non-Eligible Items

  • Opened coffee bags (unless defective)
  • Orders where an incorrect address was provided at checkout
  • Change of mind or taste preference

How to Request a Replacement

Email us at info@aromaticacoffee.co with your order number, a brief description of the issue, and a photo if applicable. We typically respond within 1–2 business days.

Subscription Orders

You may pause or cancel your subscription at any time before the next billing date. To manage your subscription, contact us at info@aromaticacoffee.co.

Return Shipping

If a physical return is required, we will provide a prepaid shipping label for eligible replacements. Unauthorized returns may not be processed.

Contact

Aromatica Coffee Co
1234 N 36th St, Phoenix, AZ 85008
info@aromaticacoffee.co